Associate Solutions Consultant

  • Austin, United States
  • Temporarily Remote
  • Full-time
  • Customer Success

Who we are

We are a team of passionate and dedicated individuals building easy to use software delivering amazing user experiences, best-in-class functionality, and enterprise scalability. Our software brings assets under control and helps organizations across education, event management, AV media production, engineering, construction, healthcare, manufacturing, rental and transportation industries improve their profitability and simplify their operations.

Some of our amazing customers include Amazon, BBC, Buzzfeed, CNN, Disney, Fox Sports, Intel, NASA, Netflix, Polycom, Petronas, SNAP, Styker, 3M and Harvard Medical School.

Position Overview

Solutions Consultants are the keys to our amazing success.  They help customers improve profitability, simplify their operations, and resolve technical issues.  They build relationships, drive adoption, and ensure customer loyalty from presales and beyond.  They are seen as industry experts and trusted advisors. 
This role is a unique combination of sales, support, and training, and is an entry to mid level position perfect for talented smart people with raw potential.  This is a 90 day contract W-2 position based in our Austin office location.  The team is still working remotely due to Covid precautions, but if it is deemed safe to return to the office within the contract period, we expect you to join us as well. 

The position could come with an optional 90 day extension, or full time employment with benefits depending on our business needs and your performance. 

Responsibilities

As an Associate Solutions Consultant, your duties will include:

  • Working with our customers from presales to support

  • Providing outstanding customer service

  • Offer best practice recommendations on how to configure and use the software based on customer workflow needs and defined industry standards

  • Identify upsell/cross sell opportunities through premium features, expansion, and growth opportunities

  • Conduct account health checks to ensure customer satisfaction and subscription renewals 

  • Own and resolve all technical support issues within SLA targets

  • Convey feature requests, enhancements, and bugs to the Product and Development teams

  • Work on projects and initiatives both within and across the team

Minimum Requirements

  • Be available during 10am-7pm or 11am-8pm Central

  • Able to establish rapport, trust, and credibility with technical and nontechnical audiences

  • Passionate about helping customers succeed with our software solutions

  • Ability to problem solve, troubleshoot, and debug issues

  • Excellent verbal and written communication skills.  You know what to say and how to say it

  • Keen attention to detail

  • High technical aptitude.  You love learning about new technologies and figuring out how things work

  • Commitment to learning and continuous improvement

  • Thrives in a fast pace, dynamic environment and able to work independently and as a team 

  • Comfortable wearing many hats

  • 2 year degree or 1+ years of equivalent work experience

 

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